Shipping & Returns

Shipping Policy

Please note that Australia Post are currently experiencing shipping delays due to COVID-19. Your order will still be shipped on time, however delivery delays are likely to occur.


CLICK & COLLECT

Available for local Perth customers. Please email support@theflowergardenbeauty.com to organise a time and address for pick up.

Click & collect is FREE on all orders. Pick up is from Woodvale, 6026*.

You are NOT able to come pick up until you have received a confirmation email from The Flower Garden including a time and day for pick up.

Please note: Orders will be available 24-48 hours after order has been placed.


AUSTRALIA 
All Australian orders are shipped from Perth, Australia. 

We ship Monday - Friday. Tracking number is sent in confirmation email after purchase.
We use Australia Post for all orders. All parcels require signature on delivery. 

See below for shipping rates and time frames.

Standard Shipping (5-7 Business Days) $9
Express Shipping (1-3 Business Days) $12 

Please note: Shipping times are an estimate only.

INTERNATIONAL

We currently are not shipping outside of Australia and New Zealand. 

If you are viewing this from anywhere else in the world, please contact support@theflowergardenbeauty.com and we can arrange an order with international shipping.

Return & Exchange Policy

GENERAL
Due to the nature of our products and for hygiene reasons we do not accept returns or exchanges. 

In the rare case that you receive a faulty or damaged product, please send a photo of the faulty/damaged item along with your order number to  

  support@theflowergardenbeauty.com
This must be reported within 7 days of receiving your order in order to receive a replacement. 

If you receive the wrong order/wrong item please report as soon as you receive your parcel. Send a photo of the shipping label, and the complete order. This must be reported within 7 days of receiving your order. 

Please note that our lashes are all handmade and can vary slightly from pair to pair. The discrepancy of hair placement does not constitute damage and instead is part of the unique assignment of individual hairs.

 

Lashes must not show any signs of being worn/used to be considered for exchange.
 

All returns/exchanges must be sent to the following:     Parcel Locker 10187 82244

                                                                                              5 Dellamarta Road 

                                                                                              WANGARA WA 6065

ALLERGY RETURNS
Allergy returns are only valid for cosmetic products that are applied to the face/body. 
In the rare event that you have a reaction to our product, please contact us at support@theflowergardenbeauty.com along with your order number and photos/description of your reaction. 
* Shipping fees are not refunded for returns.